The Financial Times and Microsoft will gather senior leaders within the retail banking sector to discuss the digital transformation timeline, when to expect to see a return on investment and what exactly a good outcome looks like.
KEY TALKING POINTS
Investing in innovation: personalised services , AI – where should retail banks be putting their investments?
Creating a timeline: what are the key steps to implementing new digital innovations successfully
Repeat purchases, referrals, customer intake: how do you measure a successful investment?
Data strategy: how can data inform digital investments?